Frequently Asked Questions

Click on any of the questions below to see the answer. Have a question that you don't see? Contact Us and we will answer it for you.



What are the hours of operation?
Learning Ladder is open 6:30am to 6:00pm Monday through Friday.

Return to top

What ages do you care for?
We are licensed to care for children ages 6 weeks through 11 years.

Return to top

Is Learning Ladder licensed by the State of Wisconsin?
Yes, we are licensed by the State of Wisconsin. Our license and other information pertaining to it is posted on the parent board in the main hallway. You will also find a copy of both our Parent Policy Manual and the Licensing Rules for Group Child Care Centers on the table behind the menu board and on our Policies page.

Return to top

What are your rates?
Tuition is charged weekly. You will find your weekly rate on your contract. For a current rate sheet, please see our Rates page.

Return to top

When is tuition due?
All tuition is due in advance. Payments are due on Friday for the upcoming week. Payments should be placed in the payment mailbox located just inside the main entrance.

Return to top

What forms of payment are accepted?
We recommend that families pay their weekly fees via checking or savings account through our automatic payment program, Tuition Express. We also accept Cash or Check.

Return to top

Will you provide statements?
Yes, we can provide weekly, monthly or yearly statements upon request. Contact the office to see how we can help.

Return to top

What days is Learning Ladder closed?
Learning Ladder is closed 10 days throughout our contract year. This includes the holidays: Labor Day, Thanksgiving (Thursday & Friday), Christmas Eve, Christmas Day, New Years Eve, Good Friday, Memorial Day, and Independence Day. We will also be closed one day for staff training, usually in August. For a list of dates, see our Dates Closed page.

Return to top

Is there a registration fee?
Yes, there is an annual registration fee due at enrollment.

Return to top

Do you offer any vacation time?
Yes, children may be eligible for 1 week of vacation per contract year. Vacations Requests must be made in advance and must encompass one full week (Monday through Friday)

Return to top

My child attends part time; can I add or switch days?
Children who attend part time (2 or 3 days per week) may add an additional day if there is room available. Parents must contact the office and receive authorization in advance. Children are not allowed to switch days, but you may add a day instead.

Return to top

Do you have part day or hourly rates?
No, we only have daily rates.

Return to top

Is there an additional charge when my school age child attends when schools are closed?
No. Many other programs will charge an additional fee if your child attends when there is an early dismissal or day off from school. At Learning Ladder, we do not charge an extra fee for any early dismissal, day off or even winter and spring breaks.

Return to top

What is the staff to child ratio?
Staffs to child ratios vary depending on the ages of the children in the classroom. Learning Ladder maintains acceptable ratios based on State Licensing requirements.

Return to top

Do you offer a preschool program?
Yes, in addition to an onsite T4K classroom, we also provide a preschool learning environment for all of our preschool classrooms.

Return to top

Are meals and snacks provided?
Yes, Learning Ladder provides breakfast, lunch and an afternoon snack prepared onsite every day. We do not provide baby food. Parents of infants must provide milk, formula and baby food until the child is able to eat the meals provided.

Return to top

Are menus available?
Yes, there is a menu board with each day’s breakfast, lunch and snack updated daily. Monthly menus are available on the table behind the menu board and can also be found on our website. Any changes will be posted on the menus outside the kitchen.

Return to top

What if my child is not potty trained?
Our staff will work on potty training with you and your child.

Return to top

What type of education does your staff have?
Our staff has a wide range of educational experience, including Master’s, Bachelors, and Associate degrees while some are currently taking classes towards their degree. All staff meets the minimum requirements for yearly continuing education as well as CPR and First Aid training.

Return to top

Do the children take field trips?
Yes, we take several field trips each year. Some past trips include Cottage Grove Kids Park, Splash Parks, and the pumpkin patch. We will notify you in advance of all field trips that require transportation. Many classrooms will take walking trips around the block; go shopping at the Piggly Wiggly; visit the elderly across the street; or run and climb at the Community Park located behind our campus.

Return to top

Do I need to contact Learning Ladder when my child will be absent?
Yes, please notify Learning Ladder by 9:00am (2:00pm for school age children) if your child will be absent or arriving late that day.

Return to top

Do the classrooms have a daily routine?
Yes, each classroom has a daily schedule. Each classrooms schedule offers a flexible structured day based on the age and developmental stage of the children.

Return to top

Can I bring in a special treat for my child’s birthday?
Yes, you may bring in a healthly treat for your child’s birthday. Please talk with your child’s teachers first so they can plan accordingly and let you know of any children with food allergies in the classroom. Suggestions: fruit, veggies and dip, cheese and cracker or jello.

Return to top

How often do the children go outside?
Weather permitting the children will go outside every day. Please make sure your child has appropriate clothing for the various seasons. Exceptions for outdoor time are extreme heat or cold or rain.

Return to top

How do I know if my child is too sick to attend Learning Ladder?
Children need to be in good health to get the most out of their school day. Our policy is that if a child is well enough to attend, he/she must be well enough to participate in all daily activities, including outdoor play. Children should also stay home if they have a temperature of over 100, have vomited or had diarrhea in the past 24 hours or have a contagious illness. Exclusion periods for communicable diseases vary and a list can be found at www.dhs.wisconsin.gov/communicable/factsheets/index

Return to top

Do I need to notify Learning Ladder when my child has been diagnosed with a communicable disease?
Yes, please notify Learning Ladder as soon as your child is diagnosed with a communicable illness. We will let you know what the exclusion period is and post the illness on the parent board so other families are aware. No personal information will be posted, only the illness, date and number of children who have it.

Return to top

How will parents be notified of a communicable disease?
As soon as we are notified, we will post a note on the parent board located across from the office in the main hallway. The note will include the name of the disease, date we were notified and the number of children who have been diagnosed by a doctor. For less common diseases, we will often post a fact sheet describing its symptoms, how it’s spread and other information.

Return to top

Will Learning Ladder staff administer medications?
Yes, we will administer physician prescribed medications to your child. Parents must fill out an Authorization to Administer Medication form (available from your child’s teacher) and all medications must be in the original container labeled with your child’s name.

Return to top

Will Learning Ladder close for severe weather?
For snow related severe weather, Learning Ladder will follow the lead of the Monona Grove School District and we will close when MG schools close.
For extreme cold/wind chill weather, Learning Ladder will make a decision on a case by case basis and will make every attempt to remain open.

Return to top

How often do the children watch TV or movies?
TV is used occasionally as an educational learning tool or for fun on special occasions such as pajama day. The content for the young children is limited to programs that are curriculum related; music, dancing, exercise, sign language, or any other movie that considered “good for children.” (Ex. Sesame Street, educational video but not cartoons)

Return to top

Are pets allowed on the property?
We have a few pets that live at Learning Ladder. A current list of pets is located in the main hallway. We kindly ask that you do not bring in your pets from home as some children may have allergies.

Return to top

How much notice is required to terminate my contract?
To terminate your contract early, a written two-week notice is required.

Return to top

Is anyone else allowed to pick up my child?
Yes, with your approval other people are allowed to pick up your child. Please notify the office in advance anytime anyone other than yourself will pick up. We will check the ID of anyone we do not recognize.

Return to top

What happens if I’m late to pick up my child?
There is a $2.00 per minute late fee for parents who arrive after 6:00pm. Please call if you will be late so your child and the staff don’t worry.

Return to top

What do I need to bring on my first day?
Depending on the age and needs of your child, you may need to bring the following:

Return to top